Guru Group Ltd T/A Total Office Direct Terms and Conditions
Existing and/or new customers with a signed off account form and/or an existing account – goods will be sent upon receiving the order, unless otherwise arranged or in the event of backorders. New customers who wish to pay as they go must deposit the full invoice amount into the Guru Group Ltd bank account before goods will be sent.
Payment is due on the 20th of the month following the date of invoice.
The customer is liable to meet all debt collection costs or legal costs incurred in the recovery of unpaid accounts.
Return of Goods
Documentation must be included in with the goods returned indicating all details necessary for action. If the buyer is unable to provide the relevant invoice number when returning goods, this may delay the issuing of a credit note. Unwanted goods may be returned within 30 days from the date of receipt and must be unopened and in sellable condition. Any goods not normally stocked by Guru Group Ltd T/A Total Office Direct, and ordered especially for the customer, are not returnable for credit, unless otherwise arranged. Products will not be returned or refunded where the message; “*incorrect product returns and/or refunds are only accepted if you have enquired about this product prior to purchasing,” applies.
Faulty Product or Delivery
If the goods are damaged in transit, or otherwise found to be faulty, it shall be the responsibility of the customer to notify Guru Group Ltd T/A Total Office Direct within 24 hours of the damage or fault being discovered. Credits, incorrect deliveries, damaged product: all claims must be made within 10 working days of receipt of goods.
Property in the Goods
Property in the goods shall remain in Guru Group Ltd T/A Total Office Direct until the Customer has paid for them and for all other goods delivered by Guru Group Ltd T/A Total Office Direct to the Customer. Guru Group Ltd T/A Total Office Direct without prejudice to any other rights shall be entitled to recover possession of and may dispose of the goods in the event of any actual or anticipatory breach by the Customer of the obligation to pay for the goods or for any other goods delivered by Guru Group Ltd T/A Total Office Direct to the Customer, and Guru Group Ltd T/A Total Office Direct shall have the right to enter the Customer’s premises at any time for that purpose.